Update the assigned team for an incident using your mobile app

Change the team assigned to an incident to resolve an issue.

Before you begin

The incident state is open or work in progress.

Role required: Responder, Manager, or Administrator

Procedure

  1. Access your instance using the Lightstep Incident Response mobile app.
  2. On the tab bar, tap the incidents icon (The Incidents icon on the Tab bar.).
    Incidents appear as a list under the following tabs:
    Tab Description
    My open List of all open incidents assigned to you or for which you are a part of the responder list.
    Unassigned List of all the unassigned incidents assigned to your team.
    All incidents List of all the incidents in the organization.
    Note: To view the details of an incidents, tap the record.
  3. Tap to open the incident in the detailed view.
  4. Tap the action icon (The Action icon).
    Edit incident details.
  5. On the action sheet, select Update assigned team.
  6. Select a team and tap Submit.
    The value of the assigned team is updated.