Change incident state to work in progress

Change an incident state to Work in progress when you start working on it.

Before you begin

The incident must be in the open state.

Role required: Responder, Manager, or Administrator

Procedure

  1. Access your instance using the Lightstep Incident Response mobile app.
  2. On the tab bar, tap the incidents icon The Incidents icon on the Tab bar..
    Incidents appear as a list under the following tabs:
    Tab Description
    My open List of all open incidents assigned to you or for which you are a part of the responder list.
    Unassigned List of all the unassigned incidents assigned to your team.
    All incidents List of all the incidents in the organization.
    Note: To view the details of an incidents, tap the record.
  3. Tap to open the incident record.
    By default, the Details tab is selected.
    The work in progress button.
  4. Tap Accept.
    The incident state changes to Work in progress and the incident is assigned to the person who accepted the incident. When the issue is resolved, you can move the incident state to the Resolved state.