Change an incident state to Work in progress when you start
working on it.
Before you begin
The incident must be in the open state.
Role required: Responder, Manager, or Administrator
Procedure
Access your instance using the Lightstep Incident Response mobile
app.
On the tab bar, tap the incidents icon .
Incidents appear as a list under the following tabs:
Tab
Description
My open
List of all open incidents assigned to you or for which
you are a part of the responder list.
Unassigned
List of all the unassigned incidents assigned to your
team.
All incidents
List of all the incidents in the organization.
Note: To view the details of an incidents, tap the record.
Tap to open the incident record.
By default, the Details tab is selected.
Tap Accept.
The incident state changes to Work in progress and the
incident is assigned to the person who accepted the incident. When the issue is
resolved, you can move the incident state to the Resolved
state.