Change an incident state to Work in progress when you start
working on it.
Before you begin
The incident must be in the open state.
Role required: Responder, Manager, or Administrator
Procedure
-
Access your instance using the Lightstep Incident Response mobile
app.
-
On the tab bar, tap the incidents icon (
).
Incidents appear as a list under the following tabs:
Tab |
Description |
My open |
List of all open incidents assigned to you or for which
you are a part of the responder list. |
Unassigned |
List of all the unassigned incidents assigned to your
team. |
All incidents |
List of all the incidents in the organization. |
Note: To view the details of an incidents, tap the record.
-
Tap to open the incident record.
By default, the
Details tab is selected.
-
Tap Work in progress.
The incident state changes to Work in progress. When
the issue is resolved, you can move the incident state to the
Resolved state.