Add work notes to an incident using your mobile app

Add work notes to an incident. The work notes are visible to all internal employees of the organization.

Before you begin

The incident must be in the open or work in progress state.

Role required: Responder, Manager, or Administrator

About this task

Note: A work note appears only to the internal users in an organization, but a comment appears to both internal and external users.

Procedure

  1. Access your instance using the Lightstep Incident Response mobile app.
  2. On the tab bar, tap the incidents icon The Incidents icon on the Tab bar..
    Incidents appear as a list under the following tabs:
    Tab Description
    My open List of all open incidents assigned to you or for which you are a part of the responder list.
    Unassigned List of all the unassigned incidents assigned to your team.
    All incidents List of all the incidents in the organization.
    Note: To view the details of an incidents, tap the record.
  3. Add your work notes in one of the following ways:
    OptionAction
    On the incident record
    1. On the incident record, swipe to the right and tap Add work notes.
    2. Enter your work notes.
    3. Tap Done.
    From the incident details page
    1. Tap to open the incident in detailed view.
    2. Tap the Timeline tab.
    3. Tap Add comment.
    4. Enter your work notes and tap Done.

      To upload a file or an image, use the upload file icon (Upload file icon.) or the upload image icon (Upload image icon.) that appear in the Add comment row.
    Your work notes are added to the incident.