Configure your Incident Response instance in your mobile app

Learn how to access your Incident Response instance using your mobile app.

Before you begin

Role required: Stakeholder, Responder, Manager, or Administrator


  1. Download the Lightstep Incident Response mobile app for Apple iOS in the App Store or Google Android in the Google Play Store.

    You can also scan the respective QR codes.

    App Store and Google Play QR codes.
  2. Open the Lightstep Incident Response mobile app icon (Lightstep Incident Response mobile app) on your device and then tap the plus icon (Plus icon to add an instance in the mobile app.) to begin configuration.
    Welcome screen to enter your instance address.
  3. In the instance address field, enter the instance address in one of following ways:
    Option Action
    Manual input
    1. Enter your instance address which you see after you’ve logged into your desktop. Remove /now/air/.
    Scan QR code
    1. Tap the QR code icon (The QR code to fill the name of the instance in the instance address field.).
    2. Scan the QR code that is provided by your administrator. For information on how to generate a QR code, see Generate and share QR code for mobile app.
      Note: The QR code automatically fills in the instance address.
  4. Optional: Enter a nickname that will appear as the name for this instance in the app.
  5. Tap Save and log in.
    You are directed to the sign-in page.
    Mobile login screen.
  6. Sign into the app using the same username and password as you would for the desktop version.
    You are directed to the Incident Response mobile Home page.
    Note: If you're unable to download the Lightstep Incident Response mobile app for iOS or Android, the security policies of your organization may be blocking the installation of the app. Check with your Incident Response administrator.