Add work notes to an alert using your mobile app
Add work notes to an alert. The work notes are visible to all internal employees of the organization.
Before you begin
Role required: Responder, Manager, or Administrator
About this task
- Access your instance using the Lightstep Incident Response mobile app.
On the tab bar, tap the alerts icon .
Alerts appear as a list under the following tabs:
Tab Description My open List of all open alerts assigned to you or for which you are a part of the responder list. Unacknowledged List of all the unacknowledged alerts in your organization. All alerts List of all the alerts in the organization.Note: To view the details of an alert, tap the alert record.
Add your work notes in one of the following ways:
Option Action On the alert record
- On the record, swipe to the right and tap Add work notes.
- Enter your work notes and then tap Done.
From the alert details page
Your work notes are added to the alert.
- Tap to open the alert.
- Tap the Timeline tab.
- Tap Add comment, enter your comments, and
then tap Post.
To upload a file or an image, use the upload file icon () or the upload image icon () that appear in the Add comment row.Note: For alerts, comments acts as private work notes. The comments are not visible to the customers.