Add, update, or remove an incident from an alert

Add an incident to an alert if you think there is an existing incident that is created for the same issue. You can also update the incident number in the alert as required, or remove an incident from an alert when you do not want to alert to be associated with any incident.

Before you begin

Ensure that the alert is open, acknowledged, not a child alert, and that no incident is associated with the alert.

Role required: Responder, Manager, or Administrator

Procedure

  1. Access your instance using the Lightstep Incident Response mobile app.
  2. On the tab bar, tap the alerts icon (The Alerts icon on the Tab bar.).
    The Alerts page.
    Alerts appear as a list under the following tabs:
    Tab Description
    My open List of all open alerts assigned to you or for which you are a part of the responder list.
    Unacknowledged List of all the unacknowledged alerts in your organization.
    All alerts List of all the alerts in the organization.
    Note: To view the details of an alert, tap the alert record.
  3. Tap to open the alert in the detailed view.
  4. Tap the action icon (The Action icon).
  5. From the action sheet, select Update incident.
    The action sheet.
    The page appears from where you can add, update, or remove an incident.
    The page appears from where you can add, update, or remove an incident.
  6. Perform any of the following actions, as required:
    OptionsActions
    Add or update an incident
    1. Select an incident from the list of existing incidents.
    2. Click Submit.
    Remove an incident
    1. Select None.
    2. Click Submit.
    The alert record is updated.