Add responders to an alert using your mobile app

Add responders who can work on the alert and contribute to resolve the issue.

Before you begin

Role required: Responder, Manager, or Administrator

Procedure

  1. Access your instance using the Lightstep Incident Response mobile app.
  2. On the tab bar, tap the alerts icon (The Alerts icon on the Tab bar.).
    The Alerts page.
    Alerts appear as a list under the following tabs:
    Tab Description
    My open List of all open alerts assigned to you or for which you are a part of the responder list.
    Unacknowledged List of all the unacknowledged alerts in your organization.
    All alerts List of all the alerts in the organization.
    Note: To view the details of an alert, tap the alert record.
  3. Add responders in one of the following ways:
    OptionAction
    On the alert record On the alert record, swipe to the right and tap Add Responders.
    Add responders.
    From the alert details page
    1. Tap to open the alert.
    2. Tap the action icon (The Action icon.).
      The action sheet.
    3. From the action sheet, select Add responders.
  4. Select the users whom you want to add as responders.
    Select responders.
  5. Tap Submit.
    When you open the alert record for a detailed view, the newly added responders appear under the Related tab.
    Added responders appear under the Related tab.