Acknowledge an alert using your mobile app

Assign an alert to yourself if the alert is not acknowledged by anyone in the team.

Before you begin

Role required: Responder, Manager, or Administrator

Procedure

  1. Access your instance using the Lightstep Incident Response mobile app.
  2. On the tab bar, tap the alerts icon (The Alerts icon in the Tab bar.).
    The Alerts page.
    Alerts appear as a list under the following tabs:
    Tab Description
    My open List of all open alerts assigned to you or for which you are a part of the responder list.
    Unacknowledged List of all the unacknowledged alerts in your organization.
    All alerts List of all the alerts in the organization.
    Note: To view the details of an alert, tap the alert record.
  3. Tap the Unacknowledged or the All alerts tab.
  4. Acknowledge an alert in one of the following ways:
    OptionAction
    On the alert record On the unacknowledged alert record, swipe to the left and tap Acknowledge.
    Swipe and acknowledge.
    From the alert details page
    1. Tap to open the unacknowledged alert.
    2. Tap Acknowledge.
      Open the record and acknowledge.
    The alert is acknowledged and assigned to you.
    The alert is acknowledged and assigned to you.
    Note: The record is marked with a half-filled circle icon (Open and acknowledged alert) to denote that it is open and acknowledged.