Create an escalation chain in LogicMonitor

When an alert is triggered, it is matched to an alert rule. It is then assigned an escalation interval and dispatched to an escalation chain. The escalation is made up of one or more stages, that tells LogicMonitor when Incident Response should be notified of the alert.

Before you begin

Role required: Responder, Manager, or Administrator

About this task

Supported version: Collector version - 31.003.

Note: While this integration with a third-party product is supported, the documentation here is based upon information provided by that third-party. More current information about the operation of that third-party’s system may be available from them directly.

Procedure

  1. Log in to your LogicMonitor application console.
  2. Navigate to Settings > Escalation Chains.
  3. To add a new escalation chain, click Add.
    Escalation chain dialog box.
  4. In the Manage escalation chain dialog box, fill the fields.
    Field Description
    Name Name of the escalation chain.
    Description Description for the escalation chain.
    Enable Rate Limit Select this option to set the maximum number of alerts that can be sent to a stage within this escalation chain during a specified time period.
    Rate Limit period (min) Time period in minutes during which the number of alert notifications specified in the Rate Limit alerts field can be delivered.
    Rate Limit alerts Maximum number of alert notifications that can be delivered during the Rate Limit Period
    Create time-based chain Option to configure an escalation chain that varies depending upon the day and time the alert is triggered.
    Stages Stages consist of one or more recipients that alert notifications will be routed to. Stage one recipients are notified first. If additional stages are present, the alert continues escalating through subsequent stages if the alert is not acknowledged or cleared within the interval defined in the alert rule.
    1. Click the add icon to add a new stage.
    2. In the Recipients dialog box, click the add icon to add a recipient.

      Stage recipients can be any combination of individual users, alert integrations, recipient groups, or arbitrary emails.

    3. In the User field, search for and add the recipient user.
    4. In the Contact Method field, search for and select the integration with the webhook configured.
    5. In the Arbitrary Emails field, you can enter one or more email addresses that are not associated with existing user accounts or recipient groups.
    6. Click Save.
    Recipients dialog box.
    CC Recipients who will receive all notifications sent to every stage in the escalation chain.
  5. Click Save.

What to do next

Create alert rules in LogicMonitor.