Configure the webhook in LogicMonitor

Configure webhook endpoints so that LogicMonitor can use the endpoint to communicate with Incident Response.

Before you begin

Role required: Responder, Manager, or Administrator

About this task

Supported version: Collector version - 31.003.

Note: While this integration with a third-party product is supported, the documentation here is based upon information provided by that third-party. More current information about the operation of that third-party’s system may be available from them directly.

Procedure

  1. Log in to your LogicMonitor application console.
  2. Navigate to Settings > Integrations.
  3. Click Add.
  4. Select Custom HTTP Delivery from the Start New Integration page.

    Custom HTTP alert delivery methods (webhooks) are used to send alert notification data to an external system via HTTP GET or POST requests.

    Start New Integration dialog box.
  5. In the Manage Custom HTTP Delivery Integration dialog box, fill these fields.
    Field Description
    Name Name of the integration
    Description Details of the integration.
    Use the same URL and data to notify on various alert activity Select this option.

    This sends HTTP requests for alert acknowledgments, clears, and/or escalations/de-escalations to the same URL that the initial HTTP requests for new alerts were sent.
    Use different URLs or data formats to notify on various alert activity Do not select this option.
    In addition to new alerts, send notification on these alert activities Alert statuses that should trigger an HTTP request.
    HTTP Method HTTP method to be used for the HTTP request. Select HTTP Post.

    Leave the Use Custom Headers check box cleared.
    URL URL to which the HTTP request should be made. Paste your webhook URL from Incident Response.
    Username This field should be left empty.
    Password This field should be left empty.
    Alert Data For alert data:
    1. Select the date format as Raw.
    2. Select Format as JSON.
    3. Paste the payload from Incident Response in the text field.
    Manage Custom HTTP Delivery Integration dialog box.
  6. To send a test alert to test whether you’ve configured the integration correctly, click Test Alert Delivery.
  7. Click Save.

What to do next

Create an escalation chain in LogicMonitor.