Configure escalation of incidents to Jira

Configuration steps to escalate incidents from Incident Response to Jira.

Before you begin

Role required: Responder, Manager, or Administrator

Required: API token from Jira. For information on how to generate API tokens, see Manage API tokens for your Atlassian account.

On the form, fill in the fields.


Field	Description
Jira URL	URL for your Jira instance.
Username	Username for your Jira instance.
Jira API token	API token from Atlassian. For information on how to generate API tokens, see Manage API tokens for your Atlassian account.

Click Verify.
On successful verification, you will be able to escalate incidents from Incident Response to Jira. Updates to these incidents are synchronized between Jira and Incident Response. See Escalate incidents to Jira.
Click Save.

Note: If you don't want to escalate incidents from Incident Response to Jira, turn the Escalate incidents to Jira toggle switch off.
If you must change the default priority or state mappings between Jira and Incident Response, select the Field mapping tab and make the mapping changes.
For the default mapping, see Priority and state mappings for Jira.