Invite users

Create a user account for each user in your organization so that they can use Incident Response. Each user who wants to use Incident Response needs to have a user profile. If you have not already added users to Incident Response, you can invite them.

Before you begin

Role required: Stakeholder, Responder, Manager, or Administrator

About this task

The following table shows the invitation permissions a user has based on their role:
Role Who they can invite
Stakeholder Stakeholder
Responder Stakeholder or Responder
Manager Stakeholder, Responder, or Manager
Administrator Stakeholder, Responder, Manager, or Administrator


  1. Log in to Lightstep Incident Response.
  2. On the navigation pane, select Users.
    Figure 1. Users landing page
    The Users landing page to search for a user, view detailed information of a user and to invite a user.
  3. Click Invite users.
    Invite users to join Incident Response.
  4. In the Users field, enter the email addresses of the users separating each entry with a comma and then press Enter or click Add to list.
    A list for possible roles appears next to the email addresses. Except for a user with a stakeholder role, the Responder role appears for all the users by default.
    Invite users to join Incident Response.
  5. For each user, select their role from the list.
    Select role for each user.
  6. Click Send Invite.
    An email invitation is sent to the email addresses of each user. The users are prompted to accept the invitation to Incident Response, choose a password or sign-in with Google, and set up their user profile.
    Note: If the user is already invited but the invitation expired, you can resend the invite. You cannot change the user role of an already invited user. You cannot invite a user if the email address of the user already exists in another subdomain. When you remove an existing user from the system and then re-invite the user again, the user first needs to reset the password using the link provided in the welcome email.
    Re-invite users to join Incident Response.