Lightstep Incident Response

Lightstep® Incident Response provides reliable notifications, on-call scheduling, automatic escalations, collaboration, and other functions to help notify teams, respond to incidents, and fix issues quickly.

Incident Response provides an easy way for your organization to respond, collaborate, track, and self-remediate when working on alerts and incidents. Incident Response helps you schedule who is on call and when and to escalate as needed. Teams can work together to solve problems and then analyze why it happened so that you can take steps to avoid the same issues in the future. The reviews can be stored and easily retrieved for reference. With Incident Response, your teams can find and fix service degradations and other issues in your data center or cloud infrastructure and applications. Incident Response empowers your development and operations teams to efficiently resolve incidents.

Incident Response overview.

Enhance the SRE experience

Automate support for common requests using virtual agents powered by natural language understanding (NLU). Engage users with natural, human-like conversation to provide better customer service experiences.

Enhanced SRE experience

Consolidate alerts and incidents

Consolidate alerts and incidents to better manage and allocate resources as well as to improve the performance of your teams. You end up with a single reliable source of information across teams and systems for which they are responsible.

Group alerts and incidents

Improve SRE collaboration

Keep up with your collaborators on a timeline with updates from responders and stakeholders. Engage in real-time discussions with integrated Slack chat-ops or Zoom meetings that are linked directly to your response alerts.

Improve SRE collaboration

Mobile connectivity

Stay connected and access information in real time using the Lightstep Incident Response mobile app. You can access work assigned to you or your group, receive push notifications, and approve or reject alerts and incidents. The Incident Response mobile agent is available on the iOS platform from the Apple App Store and on the Android platform from the Google Play Store.

Mobile connectivity