Zabbix integration with Incident Response

Zabbix is an open source enterprise-class network management system that is designed to monitor the status of network services, servers, and other hardware. Incident Response extends functionality of Zabbix by providing on-call scheduling, alerts, and incidents tracking. Incident Response notifies you of the most critical Zabbix events so that you are able to take immediate action.

What does Incident Response offer Zabbix users?

Incident Response has a native integration with Zabbix. Use the integration to send alerts from Zabbix to Incident Response with detailed information.

Incident Response acts as a handler for these alerts and determines the right people to notify based on escalation policies, previously provided points of contact, and on-call schedules. Users are notified based on their notification preferences. Alerts are escalated until they are acknowledged or closed.

Functionality of the integration

  • Whenever there is a violation in any alert conditions, an alert is created on the Zabbix portal and the same alert is sent to the Incident Response using the webhook url defined in the notification channel.
  • When an alert is closed in Zabbix, the related alert is automatically closed in Incident Response through the integration.