ThousandEyes integration with Incident Response

ThousandEyes monitors network infrastructure, troubleshoots application delivery, and maps internet performance. ThousandEyes generates alerts for detected problems, and Incident Response ensures the right people are working on them.

What does Incident Response offer ThousandEyes users?

Use ThousandEyes integration to send alerts to Incident Response with detailed information. Incident Response acts as a dispatcher for these alerts, determines the right people to notify based on escalation polices and on-call schedules, notifies users via email, text messages (SMS), phone calls, and iPhone & Android mobile push notifications, and escalates alerts until the alert is acknowledged or closed.

Functionality of the integration

Whenever there is a violation in any alert conditions, an alert is created on the ThousandEyes portal and the same is sent to the Incident Response using the webhook url defined in the notification channel.