ThousandEyes integration with Incident Response

ThousandEyes monitors network infrastructure, troubleshoots application delivery, and maps internet performance. ThousandEyes generates alerts for detected problems, and Incident Response ensures the right people are working on them.

What does Incident Response offer ThousandEyes users?

Use ThousandEyes integration to send alerts to Incident Response with detailed information.

Incident Response acts as a handler for these alerts and determines the right people to notify based on escalation policies, previously provided points of contact, and on-call schedules. Users are notified based on their notification preferences. Alerts are escalated until they are acknowledged or closed.

Functionality of the integration

Whenever there is a violation in any alert conditions, an alert is created on the ThousandEyes portal and the same is sent to the Incident Response using the webhook url defined in the notification channel.