Slack integration with Incident Response

Slack is a popular team communication platform. Slack offers persistent chat rooms (channels) organized by topic, private groups, and direct messaging.

What does Incident Response offer Slack users?

Incident Response has a bidirectional integration with Slack. It's easy to configure — alert notifications of Incident Response go right into your Slack channel. You can acknowledge, close, or assign these alerts from the channel.

Add a Slack integration in Incident Response to combine Slack's easy-to-use team collaboration platform with the alert notification system and on-call rotation of Incident Response.

Execute actions on the alert just by typing a /lightstep command into the chat. There is more to be accomplished in Incident Response just by entering simple commands to Slack channel. Using /lightstep command, you can perform functions such as get alerts, modify alerts, view details of an alert and view on-call schedules. You can acknowledge or close alerts with just a button click. For information on the list of available commands, see Slack commands to work with Incident Response.

Functionality of the integration

  • You can trigger, acknowledge, resolve, escalate, add notes and run response plays within Slack. Slack will send a request or command to Incident Response, resulting in the corresponding alert actions.
  • Once you create a response rule, Slack creates a channel for any alert that meets the rule criteria. The channel has the specified participants, and your message is posted.