Site24x7 integration with Incident Response

Site24x7 brings together the monitoring of metrics, traces, and logs under one console for different layers of cloud architecture. Site24x7 generates alerts for detected problems, and Incident Response ensures the right people are working on them.

What does Lightstep Incident Response offer Site24x7 users?

Alerts in Site24x7 triggers alerts in Incident Response.

Incident Response acts as a handler for these alerts and determines the right people to notify based on escalation policies, previously provided points of contact, and on-call schedules. Users are notified based on their notification preferences. Alerts are escalated until they are acknowledged or closed.

Functionality of the integration

  • When an alert is triggered in Site24x7, an alert is created in Incident Response.
  • When an alert is closed in Site24x7, it is closed in Incident Response.