ServiceNow integration with Incident Response

Lightstep Incident Response has a native integration with your enterprise ServiceNow instance. From your ServiceNow instance, you can import users, groups, and services. You can then easily migrate these users and teams to manage services using Lightstep Incident Response. You can transfer incidents bi-directionally between your ServiceNow groups and Lightstep Incident Response teams.

What does Incident Response offer ServiceNow users?

  • Onboard your teams faster by importing existing user and group profile information from your enterprise ServiceNow instance.
  • Quickly configure your supported services by importing existing service definitions from your enterprise ServiceNow instance.
  • Escalate incidents to stakeholders in your enterprise ServiceNow instance to collaborate on resolution. For example, an SRE team could escalate an incident to the corporate Security Operations team.
  • Share incidents from your enterprise ServiceNow instance to Incident Response.

Functionality of the integration

From your ServiceNow instance, you can:

From Incident Response you can escalate incidents to your enterprise ServiceNow instance.