Prometheus integration with Incident Response

Prometheus is an open-source systems monitoring and alerting toolkit which collects and stores its metrics as time series data.

What does Incident Response offer Prometheus users?

Use the Prometheus integration to send alerts from Prometheus to  Incident Response API with detailed information.  Incident Response acts as a dispatcher for Prometheus alerts, determines the right people to notify based on on-call schedules, notifies users via email, text messages (SMS), phone calls, and iPhone & Android mobile push notifications, and escalates alerts until the alert is acknowledged or closed.

Functionality of the integration

  • Whenever there is a violation in any alert conditions, an alert is created on the Prometheus portal and the same alert is sent to the Incident Response using the webhook endpoint configured in Alertmanager for Prometheus.
  • When an alert is closed in Prometheus, the related alert is automatically closed in  Incident Response through the integration.