Prometheus integration with Incident Response

Prometheus is an open-source systems monitoring and alerting toolkit which collects and stores its metrics as time series data.

What does Incident Response offer Prometheus users?

Use the Prometheus integration to send alerts from Prometheus to  Incident Response with detailed information. 

Incident Response acts as a handler for these alerts and determines the right people to notify based on escalation policies, previously provided points of contact, and on-call schedules. Users are notified based on their notification preferences. Alerts are escalated until they are acknowledged or closed.

Functionality of the integration

  • Whenever there is a violation in any alert conditions, an alert is created on the Prometheus portal and the same alert is sent to the Incident Response using the webhook endpoint configured in Alertmanager for Prometheus.
  • When an alert is closed in Prometheus, the related alert is automatically closed in  Incident Response through the integration.

Watch this video to see the Prometheus integration with Incident Response.