New Relic integration with Incident Response

New relic is an all-in-one web application performance tool that provides performance insight from the end user experience, through servers, and down to a line of application code.

What does Incident Response offer New Relic users?

Incident Response has a native integration with New Relic. Use the integration to send alerts from New Relic to Incident Response with detailed information.

Incident Response acts as a handler for these alerts and determines the right people to notify based on escalation policies, previously provided points of contact, and on-call schedules. Users are notified based on their notification preferences. Alerts are escalated until they are acknowledged or closed.

Functionality of the integration

  • Create a notification channel of type webhook at New Relic to send events to Incident Response. Add that notification channel to policy.
  • Configure policies on New Relic and attach alert conditions to the policy based on which alert will be generated at New Relic.
  • Whenever there is a violation in any alert conditions, an alert is created on New Relic portal and the same alert is sent to the Incident Response URL defined in the notification channel.

Watch this video to see the New Relic integration with Incident Response.