Microsoft Teams integration with Incident Response

Microsoft Teams is a popular team communication platform. Microsoft Teams offers real-time collaboration and communication, meetings, and file and app sharing.

What does Incident Response offer Microsoft Teams users?

Incident Response has a bidirectional integration with Microsoft Teams. It's easy to configure — alert or incident notifications of Incident Response go right into your Microsoft Teams channel. You can acknowledge, close, or assign these records from the channel.

Add a Microsoft Teams integration in Incident Response to combine Microsoft Teams's easy-to-use team collaboration platform with your notification system and on-call rotation of Incident Response.

Functionality of the integration

  • You can trigger, acknowledge, resolve, escalate, add notes, and run response plays within Microsoft Teams. Microsoft Teams will send a request resulting in the corresponding alert actions.
  • Once you create a response rule, Microsoft Teams creates a channel for any alert or incident that meets the rule criteria. The channel has the specified participants, and your message is posted.

For more information on Microsoft Teams limits, specifications, and other requirements, see https://learn.microsoft.com/en-us/microsoftteams/limits-specifications-teams

Note:

If you do not use the same email address for Microsoft Teams and Lightstep Incident Response (LIR), then you must create a secondary email address in your LIR Profile, under Contact Methods, for the email address that you want to use for Microsoft Teams.