LogicMonitor integration with Incident Response

LogicMonitor provides a fully automated, cloud-based infrastructure monitoring and observability platform. Configure LogicMonitor to monitor critical IT infrastructure components and applications.

What does Lightstep Incident Response offer LogicMonitor users?

Use the integration to send alerts from LogicMonitor to Incident Response with detailed information. Incident Response acts as a handler for these alerts and determines the right people to notify based on escalation policies, previously provided points of contact and on-call schedules.

Users are notified via email, text messages (SMS), phone calls and mobile push notifications. Alerts are escalated until they are acknowledged or closed.

Functionality of the integration

  • Whenever there is a violation in any alert conditions, an alert is created on the LogicMonitor portal and the same is sent to the Incident Response using the webhook url defined.
  • When an alert is closed in LogicMonitor, the related alert is automatically closed in Incident Response through the integration.