Lightstep Observability integration with Incident Response

Lightstep Observability provides unlimited cardinality, dynamic service maps, and immediate root cause correlation across traces, metrics, and logs anywhere in your organization. Lightstep Observability integrates with applications to monitor them and to generate alerts for threshold violations.

What does Incident Response offer Lightstep Observability users?

Lightstep Observability generates alerts based on metrics and traces. Incident Response acts as a handler for these alerts, determines the right people to notify based on escalation polices and on-call schedules, notifies users via email, text messages (SMS), phone calls, and iPhone & Android mobile push notifications, and escalates alerts until the alert is acknowledged or closed.

Functionality of the integration

  • Whenever there is a violation in any alert conditions, an alert is created on the Lightstep Observability portal and the same is sent to the Incident Response using the webhook url defined in the notification channel.
  • When an alert is closed in Lightstep Observability, the related alert is automatically closed in Incident Response through the integration.