Grafana integration with Incident Response

Grafana is the all-in-one web application performance tool that provides performance insight from the end user experience.

What does Incident Response offer Grafana users?

Incident Response has a native integration with Grafana for versions 7.5.7 or older. Use the integration to send alerts from Grafana to Incident Response API with detailed information. Incident Response acts as a handler for these alerts, determines the right people to notify based on escalation polices and on-call schedules, notifies users via email, text messages (SMS), phone calls, and iPhone & Android mobile push notifications, and escalates alerts until the alert is acknowledged or closed.

Functionality of the integration

  • Whenever there is a violation in any alert conditions, an alert is created on the Grafana portal and the same is sent to the Incident Response using the webhook url defined in the notification channel.
  • When an alert is closed in Grafana, the related alert is automatically closed in Incident Response through the integration.