Google Cloud Operations Suite integration with Incident Response

Google Cloud Operations Suite provides powerful monitoring, logging, and diagnostics. It equips you with insight into the health, performance, and availability of cloud-powered applications, enabling you to find and fix issues faster.

Google Cloud Operations Suite is natively integrated with Google Cloud Platform, Amazon Web Services, and popular open source packages. Google Cloud Operations Suite provides a wide variety of metrics, dashboards, alerting, log management, reporting, and tracing capabilities.

For a metric-based alert policy, when the value of a specified metric crosses a threshold assigned, the alert policy becomes active and sends a notification. For a log-based alert policy, when the log conditions are matched, the alert policy becomes active and sends a notification.

What does Incident Response offer Google Cloud Operations Suite users?

Incident Response has a webhook integration with Google Cloud Operations Suite. Using the integration, Google Cloud Operations Suite sends incidents to Incident Response with detailed information.

Incident Response acts as a handler for these alerts and determines the right people to notify based on escalation policies, previously provided points of contact, and on-call schedules. Users are notified based on their notification preferences. Alerts are escalated until they are acknowledged or closed.

Functionality of the integration

  • Whenever there is a violation in any alert conditions, an alert is created on the Google Cloud Operations Suite portal and the same alert is sent to the Incident Response using the webhook URL defined in the notification channel.
  • When a metric-based alert is closed in Google Cloud Operations Suite, the related alert is automatically closed in Incident Response.
  • When a log-based alert is closed in Google Cloud Operations Suite, the related alert is not closed in Incident Response.