Dynatrace integration with Incident Response

Dynatrace monitors virtual machines from various clouds and physical servers. It gives total visibility into all dimensions of applications — from end-user to application deep dive, to the network. You can integrate Dynatrace with Incident Response for intelligent monitoring of services running in other third party applications.

What does Incident Response offer Dynatrace users?

Use Dynatrace integration to send alerts to Incident Response API with detailed information. Incident Response acts as a dispatcher for these alerts, determines the right people to notify based on escalation polices and on-call schedules, notifies users via email, text messages (SMS), phone calls, and iPhone & Android mobile push notifications, and escalates alerts until the alert is acknowledged or closed.

Functionality of the integration

  • Whenever there is a violation in any alert conditions, an alert is created on the Dynatrace portal and the same is sent to the Incident Response using the webhook url defined in the notification channel.
  • When an alert is closed in Dynatrace, the related alert is automatically closed in Incident Response through the integration.