AppDynamics integration with Incident Response
AppDynamics manages the performance and availability of applications across cloud computing environments. AppDynamics generates alerts for detected problems, and Incident Response ensures the right people are working on them.
What does Lightstep Incident Response offer AppDynamics users?
Events or alerts in AppDynamics triggers alerts in Incident Response. You can add AppDynamics as a new service or attach its alert remediation capabilities to an existing service.
Incident Response acts as a handler for these alerts and determines the right people to notify based on escalation policies, previously provided points of contact and on-call schedules. Users are notified via email, text messages (SMS), phone calls and mobile push notifications. Alerts are escalated until they are acknowledged or closed.
Functionality of the integration
- When an event is triggered in AppDynamics, Incident Response receives event data in the form of JSON payload from AppDynamics.
- When the incident is resolved, the JSON payload gets updated, and triggers a resolution within Incident Response.