Severity and state mappings for Instana

Alert priority and resolution state mapping between Instana and Incident Response.

Instana alert priority mapping

Instana’s alert priority is based on two fields in the payload.

The fields of interest are severity and type for offline and change event.

Instana payload field Instana payload value Incident Response alert priority value
severity 10 P1-Critical
5 P4-Low
type (default severity values are being set) presence P1-Critical
change P5-Informational

Instana resolution state mapping

The field of interest is state.
Note: For change and offline events, there's no state field. So, by default, they will be in the open state and will have to be manually closed.
Instana payload field Instana payload value Incident Response alert resolution state value
state CLOSED Closed
OPEN New
Note: If you require any other severity and state mappings, use the Generic webhook integration.