Incident Response Documentation
Release Notes and Support
What’s changing? Keep track of the new features and functionality Lightstep Incident Response offers.
Need help? Find solutions to common problems and reach Support.
Sign-on, Authentication, Passwords
Learn about configuring SSO, or changing your password, or signing in or out. Basically, all your security settings are in one place with more on the way.
Get started with Lightstep Incident Response to understand how you can create an account and what are the different sections on the interface.
Learn how Incident Response integrates with your processes and existing infrastructure to ensure that you can easily and effectively manage your incident response process.
Find out how easy it is to integrate Incident Response with the tools your teams use to monitor systems, collaborate, and track progress. Most modern tools will be a simple one or two click integration. We speak API as well, so don’t give up hope for your beloved internal tool.
Learn how defining a service is defining how you combine technologies to deliver customer-facing or business capabilities like payments, networks, and databases. Add one or multiple tool integrations to each technical service to receive events from those tools.
From creation to resolution, Incident Response enables you to manage your alerts through the entire alert life cycle.
Learn how to plan for service disruptions by having Incident Response send messages, create status pages, and start conference bridges or chat rooms immediately when incidents occur.
Teams, Schedules, Escalations
Learn how to build teams that can effectively monitor and understand the systems for which they are responsible. Create a relationship with services, build on-call schedules, and create escalation policies that automate response
On-call Schedules and Escalations
Find out who is on call at a given time. Use the on-call schedule to manage shifts, create time offs, and coverage for any gaps. Then use escalation policies so you know someone is always going to respond.
This is where you’ll find out about all the different roles and people you have added to your organization.
Manage your profile to view your contact, team, and other information and fine-tune your preferences.
Roles and Responsibilities
Find out how to grant users access and permissions so they get only the information or can take only the actions they should. We have role-based default permissions so you can add people quickly.
Command Line Interface
Get in on how we’re helping you build code as configuration with a Command Line Interface that is both powerful and extensible. Manage most of incident response right from your terminal.