Import users

Import existing users from your enterprise ServiceNow instance.

Before you begin

You must be connected to your enterprise ServiceNow instance. Set up the connection by clicking Integrations on the navigation pane and selecting the ServiceNow integration card. See Connect to your ServiceNow instance.

Role required: Administrator

Procedure

  1. Log in to Incident Response.
  2. Navigate to the Users page in one of the following ways:
    • On the navigation pane, click Integrations and select the ServiceNow integrations card under Installed integrations. Click Import users.
    • On the navigation pane, click Users.
  3. Click Import users.
  4. In the Import users dialog box, enter the user name or email.
  5. To add each user, click the add icon (Add icon.).
  6. Assign the respective roles to the users you added.
    Note:

    Users can only assign roles up to their own role in Incident Response.

    The Import users dialog box.
    Note: To remove a user from the import list, you can click the delete icon (Delete icon.) next to the user.
  7. Click Import <number> users, where <number> is the number of users you’re importing.
    Note: You can view the imported users under Users on the navigation pane.