Import users

Import existing users from your enterprise ServiceNow instance.

Before you begin

You must be connected to your enterprise ServiceNow instance. Set up the connection by selecting Integrations on the navigation pane and selecting the ServiceNow integration card. See Connect to your ServiceNow instance.

Role required: Responder, Manager, or Administrator


  1. Log in to Lightstep Incident Response.
  2. Navigate to the Users page in one of the following ways:
    • From the navigation pane:
      1. Click Integrations.
      2. Under Installed integrations, select the ServiceNow integrations card.
      3. Click Import users.
    • From the navigation pane, click Users.
  3. Click Import users.
  4. In the Import users dialog box, enter the user name or email.
  5. To add each user, click the add icon (Add icon.).
  6. Assign the respective roles to the users you added.
    Users can only assign roles up to their own role in Incident Response.
    The Import users dialog box.
    Note: To remove a user from the import list, you can click the delete icon (Delete icon.) next to the user.
  7. Click Import <number> users, where <number> is the number of users you’re importing.


You can view the imported users under Users on the navigation pane.