Import a team from ServiceNow enterprise instance
Import an existing team and its users from your ServiceNow enterprise instance.
Before you begin
You must be connected to your enterprise instance. Set up the connection by selecting Integrations on the navigation pane and selecting the integration card. See Connect to your ServiceNow instance. See Connect to your ServiceNow instance.
Role required: Manager or Administrator
About this task
- Log in to Lightstep Incident Response.
On the navigation pane, select On-call teams.
Click Import a team.
- Click the search box, enter the name of the team that you want to import, and select the team.
Click the plus icon ().
Note: One member of the team needs to have the manager role.
Click Import and continue.
You are directed to the basic team creation page.
- Follow the steps to create a team as mentioned in Create your team and add users to the team.