Import a service from ServiceNow enterprise instance

Import services with its associated team and team members from the ServiceNow enterprise instance.

Before you begin

You must be connected to your enterprise instance. Set up the connection by selecting Integrations on the navigation pane and selecting the integration card. See Connect to your ServiceNow instance. See Connect to your ServiceNow instance.

Role required: Responder, Manager, or Administrator

About this task

Importing a service also imports the associated team and users of that team.
Note: The number of service you can import depends on your subscription limit. If you get an error trying to import a service, it may be due to subscription limit on your account.


  1. Log in to Lightstep Incident Response.
  2. On the navigation pane, select Services.
    Import a service.
  3. Click Import a service.
    Select an application service to import.
  4. Select the application service to import and click Import service & continue.
    You can either select a specific service or all the services.
    Include or skip adding users.
  5. Optional: To create a local on-call team, select the Create a local on-call team from the users? check box.
    If you click Skip, users are not imported with the service.
  6. Click Yes, include <n> user, where n is the number of user imported with the service.
    The service is imported. You can find the service on the service landing page, under the All active services tab.