Import groups to create teams

Import existing groups from your enterprise ServiceNow instance.

Before you begin

You must be connected to your enterprise ServiceNow instance. Set up the connection by selecting Integrations on the navigation pane and selecting the ServiceNow integration card. See Connect to your ServiceNow instance.

Role required: Responder, Manager, or Administrator


  1. Log in to Lightstep Incident Response.
  2. Navigate to the On-call teams page in one of the following ways:
    • From the navigation pane:
      1. Click Integrations.
      2. Under Installed integrations, select the ServiceNow integrations card.
      3. Click Import groups to create teams.
    • From the navigation pane, click On-call teams and then click Import a team.
  3. Enter the name of the user group that you would like to import to Incident Response as a team.
  4. To add the team, click the add icon (Add icon.).
  5. Assign the respective roles to the members of your team.

    Users can only assign roles up to their own role in Incident Response.

    Team setup page to import a team.
    Note: To remove a user from the import list, you can click the delete icon (Delete icon.) next to the user.
  6. Click Import and continue.

What to do next

You can continue with the team setup by following the steps given in Setting up your team. You can also import users from your ServiceNow instance while creating a team by clicking Import new users.

Team setup basics page.

Note: Import new users button is available only if you're connected to a ServiceNow instance.