Import groups to create teams

Import existing groups from your enterprise ServiceNow instance.

Before you begin

You must be connected to your enterprise ServiceNow instance. Set up the connection by clicking Integrations on the navigation pane and selecting the ServiceNow integration card. See Connect to your ServiceNow instance.

Role required: Administrator


  1. Log in to Incident Response.
  2. Navigate to the On-call teams page in one of the following ways:
    • On the navigation pane, click Integrations and select the ServiceNow integrations card under Installed integrations. Click Import groups to create teams.
    • On the navigation pane, click On-call teams. Click Import a team.
  3. Enter the name of the service group that you would like to import to Incident Response as a team.
  4. To add the team, click the add icon (Add icon.).
  5. Assign the respective roles to the members of your team.

    Users can only assign roles up to their own role in Incident Response.

    The Team setup page to import a team.
    Note: To remove a user from the import list, you can click the delete icon (Delete icon.) next to the user.
  6. Click Import and continue.
    You can continue with the team setup. See Setting up your team.