Incident Response stakeholder home page

When you sign in to Incident Response as a stakeholder you start at the stakeholder home page. The home page is where you see relevant information about the tasks that need your attention, the alerts and incidents you have a stake in and the a list of degraded services.

Homepage for stakeholders

The stakeholder home page gives you everything you need to manage the incidents you have a stake in. The navigation pane lies to the left of the page and from there you switch between different modules of Incident Response.

Table 1. Sections in the Incident Response stakeholder home page
Sections Description
Figure 1. How I'm doing
Homepage for Stakeholders

Shows you how many P1 incidents, in which you are a stakeholder, there are.

Figure 2. My incidents
Your incidents

Displays the newest open incidents in which you are a stakeholder. (Limit of 4 incidents.) They are ordered from newest to oldest based on elapsed time.

The records in the list show the following:
  • Incident number and short description.
  • Service: Service associated with this incident.
  • Priority of the incident such as P1, P2.
  • State: State of the incident.
  • Assigned to: Responder assigned to the incident.
  • Related alerts: Alerts associated with this incident.
  • Elapsed time: Time since the alert was created.
  • Collaboration: Available Slack channel or Zoom meeting created for this incident.
Note: See all of my active incidents takes you to the Incidents page.
Figure 3. All active P1 incidents (#)
All active P1 incidents
Displays the list view of open P1 incidents in the company. (Limit of 3 incidents). They are ordered as the three newest, unacknowledged, and oldest based on elapsed time.
Note:

The Services link returns you to this homepage.

See all takes you to the Incidents page.

Note: Emails notify you of all major outages, scheduled upgrades, and downtimes based on your location and notification preferences.