Incident Response home page

When you sign in to Incident Response, you start at the home page. The home page is where you see relevant information about the tasks that need your immediate attention, the alerts and incidents assigned to you, the teams you manage or are a part of, your pending tasks, and a list of critical and degraded services.

Note: The first time you log in to your homepage, as a responder, manager or admin, the Onboarding guide appears. See Complete onboarding tasks for information on using this guide. You can dismiss to the Resource Center or minimize the guide, at any point.

Stakeholders have an abbreviated version of this home page. For more detailed information, see Incident Response stakeholder home page.

Homepage for responders and managers

Home page gives you everything you need to manage your day. The navigation pane lies to the left of the page and from there you switch between different modules of Incident Response.

In the Home page header area, you can see your name and the team for which you are currently on-call. Details such as whether you are primary or secondary for your on-call shift, anytime off, or who takes the next shift.

Select the team link to go to the On-Call Schedule calendar.

Home page header

Table 1. Sections in the Incident Response home page
Sections Description
Figure 1. How I'm doing
Alt text for homepage-at-glance.png
Shows you how many open alerts and incidents have been assigned to you, how many are high priority, and how many degraded services your team has.
  • Active alerts: Count of most recent open alerts assigned to you. Select the My alerts icon icon to see a list of your alerts.

    The count does not include unacknowledged alerts.

  • Active incidents: Count of the most recent open incidents assigned to you. Select the My incidents icon icon to see the list of your incidents.
  • My team's impacted services: Count of operational services that have an open P1 incident associated with them and where you are a member of the service’s support group team. Select the My team's impacted services icon for a list of impacted services.
  • High priority alerts & incidents: Alerts or incidents with P1 Priority assigned to you.
  • Upcoming shifts: Number of shifts you are on in the next two weeks. Select the My upcoming shifts icon icon to see your calendar of upcoming shifts.
Note: Only High priority alerts and incidents counts are available to stakeholders. They represent all high priority alerts and incidents for the company.
Figure 2. My active alerts
My team's assigned alerts section

Displays the newest open alerts which are assigned to you or for which you are on the responder list. (Limit of 4 alerts.) They are ordered as newest, unacknowledged, and oldest based on elapsed time.

You can either view the record by drilling down, or Acknowledge, Reopen, or Close it depending on state.

The records in the list show the following:
  • Alert number and short description.
  • Service: Service associated with this alert.
  • Priority: Severity of the alert such as P1, P2.
  • Acknowledged: Whether the alert has been acknowledged or not.
  • Assigned to: Responder assigned to the alert.
  • Incident: Incident associated with this alert.
  • Collaboration: Available Slack channel or Zoom meeting created for this alert.
Note: See all of my active alerts takes you to the Alerts page.

This section is not available to stakeholders.

Figure 3. My active incidents
My team's assigned incidents

Displays the newest open incidents which are assigned to you or for which you are on the responder list. (Limit of 4 incidents.) They are ordered from newest to oldest based on elapsed time.

The records in the list show the following:
  • Incident number and short description.
  • Service: Service associated with this incident.
  • Priority of the incident such as P1, P2.
  • State: State of the incident.
  • Assigned to: Responder assigned to the incident.
  • Related alerts: Alerts associated with this incident.
  • Elapsed time: Time since the alert was created.
  • Collaboration: Available Slack channel or Zoom meeting created for this incident.
Note: See all of my active incidents takes you to the Incidents page.
Figure 4. My impacted services
My team's impacted services

Displays the impacted services that you are a part of, either as a manager or as a team member. (Limit of 4 services.)

The records in the list show:
  • Status: State of the service.
    • Degraded: At least one active incident found on this service.
    • Alert: At least one active alert found on this service.
    • No issues: No issues found on the service.
  • Team: Team associated with the service.
  • Owner: Service owner.
Note: See all takes you to the Services page.

This section is not available to stakeholders since they have no teams.

Figure 5. My Teams
My teams section

Displays the count and card view of the teams you are a part of either as a manager or as a team member. (Limit of 2 teams.) Viewing your team as a card is a scannable way to see everything relevant to you, at a glance.

You can see the following:
  • Team name.
  • Team description, if there is one.
  • Number of open incidents and alerts that the team is handling including related alerts.
  • Primary on-call contact.
  • Manager of the team.
Note: See all takes you to the My Teams page.

This section is not available to stakeholders since they have no teams.

Select the team name to see the on-call schedule. If the team is in an incomplete state, you are taken to the setup page instead.

You can open the On-Call or Manager icons to get more detailed information about them.

Figure 6. All active P1 incidents (#)
Organization-wide P1 incidents
Displays the list view of open P1 incidents in the company. (Limit of 3 incidents). They are ordered as the three newest, unacknowledged, and oldest based on elapsed time.
Note:

The Services link returns a stakeholder to their homepage. All others are taken to the Services page.

See all takes you to the Incidents page.

Note: Emails notify you of all major outages, scheduled upgrades, and downtimes based on your location and notification preferences.