Incident Response home page
When you sign in to Incident Response, you start at the home page. The home page is where you see relevant information about the tasks that need your immediate attention, the alerts and incidents assigned to you, the teams you manage or are a part of, your pending tasks, and a list of critical and degraded services.

Stakeholders have an abbreviated version of this home page. For more detailed information, see Incident Response stakeholder home page.
Homepage for responders and managers
Home page gives you everything you need to manage your day. The navigation pane lies to the left of the page and from there you switch between different modules of Incident Response.
In the Home page header area, you can see your name and the team for which you are currently on-call. Details such as whether you are primary or secondary for your on-call shift, anytime off, or who takes the next shift.
Select the team link to go to the On-Call Schedule calendar.
Sections | Description |
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Shows you how many open alerts and incidents have been assigned to you, how many are
high priority, and how many degraded services your team has.
Note: Only High priority alerts and incidents counts are available
to stakeholders. They represent all high priority alerts and incidents for the
company.
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Displays the newest open alerts which are assigned to you or for which you are on the responder list. (Limit of 4 alerts.) They are ordered as newest, unacknowledged, and oldest based on elapsed time. You can either view the record by drilling down, or Acknowledge, Reopen, or Close it depending on state. The records in the list show the following:
Note: See all of my active alerts takes you to the Alerts
page. This section is not available to stakeholders. |
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Displays the newest open incidents which are assigned to you or for which you are on the responder list. (Limit of 4 incidents.) They are ordered from newest to oldest based on elapsed time. The records in the list show the following:
Note: See all of my active incidents takes you to the
Incidents page. |
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Displays the impacted services that you are a part of, either as a manager or as a team member. (Limit of 4 services.) The records in the list show:
Note: See all takes you to the Services page.
This section is not available to stakeholders since they have no teams. |
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Displays the count and card view of the teams you are a part of either as a manager or as a team member. (Limit of 2 teams.) Viewing your team as a card is a scannable way to see everything relevant to you, at a glance. You can see the following:
Note: See all takes you to the My Teams page. This section is not available to stakeholders since they have no teams. Select the team name to see the on-call schedule. If the team is in an incomplete state, you are taken to the setup page instead. You can open the On-Call or Manager icons to get more detailed information about them. |
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Displays the list view of open P1 incidents in the company. (Limit of 3 incidents).
They are ordered as the three newest, unacknowledged, and oldest based on elapsed time. Note:
The Services link returns a stakeholder to their homepage. All others are taken to the Services page. See all takes you to the Incidents page. |