Get started with Incident Response

Incident Response accelerates your path to incident resolution, helping IT Operations and DevOps teams deliver on the promise of agility, performance, and uptime. Get started with Incident Response to understand how you can create an Incident Response account and what are the different sections on the Incident Response interface.

Step Description Reference

Create your Incident Response account

The first thing that you need to use Incident Response is an account. Learn how to set one up. Create your free account in Incident Response using your email address

Onboard to Incident Response

Our Onboarding guide shows you every feature from building a team to integrations with things like chat, monitoring, or your own APIs. It includes all the key milestones to make sure you’re set up for success. It is available from the homepage and Resource Center. Complete onboarding tasks

Get familiar with the Incident Response homepage

Your home page is where you’ll find the things most important to you. Like the alerts and incidents assigned to you, the teams you manage or are a part of, your pending tasks, and a list of critical and degraded services. Incident Response home page

Get familiar with the interface

You can get familiar with the different sections and elements of the Incident Response interface. The sections and elements are used throughout our documentation. Incident Response interface
Accounts are deactivated after 45 days of inactivity.
  • You are notified 5 days prior to deactivation.
  • Your data is retained.
Accounts are deleted 45 days after deactivation.
  • You are notified 5 days prior to deletion.
  • Your data is deleted.

To reactivate or delete your account immediately, contact Customer Support using the help icon (Help icon).