Edit a service

Edit the details of a service when you need to make updates, such as adding to the description or changing a function.

Before you begin

Role required: Responder, Manager, or Administrator


  1. Log in to Incident Response.
  2. On the navigation pane, click Services.
    The Services landing page.
  3. Click the name of the service you want to edit.
    The View service page appears.
    The View service page appears.
  4. Click Edit.
    The View service page appears.
  5. On the form, edit the fields.
    Field Description
    Name Name of the service.
    Service owner Person who owns the service.
    If you want to invite a new user as a service owner, perform the following actions:
    1. Click + Invite.
      Invite service owner
    2. In the Email field, enter the email address of the user whom you want to invite as service owner. Press Enter or click the plus icon (Plus icon to invite users).
      The Responder role is added to the invited user.
      Note: By default, the Responder role is added to the invited user.
    3. Click Send.

      An email invitation is sent to the user.

    Service URL The URL to communicate with the service.
    Note: The URL must be entered in the https://<url-name>.com or http://<url-name>.com format.
    Description Brief summary on the functionalities of the service.
    Note: The character limit for the field is 200.
    On-call team Primary team that is responsible for the service.
    Note: The list displays only the teams whose setup is complete.
    Tags Tags that help you do faster searches for your service.
    Helpful links Links to various resources that can assist you to access other tools for the service to help you troubleshoot faster. To add one or more links, perform the following actions:
    1. Click +Add link.
    2. Name: Enter the name of the resource.
    3. URL: Enter the link of the site.
  6. Click Save.
    The service details are updated.