Edit an on-call shift

Edit the details of an on-call shift directly from an on-call calendar, whenever required.

Before you begin

Role required: Responder, Manager, or Administrator

Note: Only the responder who created the team, the manager of the team, or an administrator can edit a shift.

Procedure

  1. Log in to Incident Response.
  2. On the navigation pane, click On-call teams.
    The On-call teams landing page from where you can search for a team, sort teams, or create a new team.
  3. Click the team's card whose on-call shift you want to edit.
    By default, the On-call schedule tab is selected.
    View on-call schedule.
  4. For the shift whose details you want to edit, click the edit icon (The Edit icon.) that appears next to the name of the shift.
    The Edit shift section appears.
    The Edit Shift section.
  5. In the Edit shift section, modify the information, as required.
    Field Description
    Shift name Name of the shift.
    Start date Date when the shift starts.
    End date Date when the shift ends.
    Start time Time when the shift starts.
    End time Time when the shift ends.
    Days Days for which this shift is applicable.
    Members
    Primary and backup members for the shift.
    Note: Each shift can have any number of primary members or a set of primary and backup members. If one primary member in a set has a backup, then all other sets must have a backup for their primary member. To add a backup for a primary member, click Add Backup and add the member.
    Auto fill

    Recommended primary and backup users based on the best fit for capacity.

    For example, if you have only added the primary member for a shift, clicking Auto fill adds the backup member for that shift. Suppose you have a team of six members. When you click Auto fill for the first time, the first set of recommended primary and backup members is filled in the Members field. If you click Auto fill again, the second set of preferred primary and backup members is recommended.

    When all the members of a team are selected as a primary or a backup member, the Auto fill option is disabled.

    Rotate Members

    Type of rotation that periodically changes a set of primary and backup members in a shift.

    The Rotate Members field appears only when you have more than one primary member or more than one pair of primary and backup members in a shift. Rotation happens between sets of primary and backup members and not between the primary and backup member of the same set. Incident Response supports only daily or weekly rotation. By default, the rotation is set to be a weekly rotation.

    When you edit a shift, the shift details appear in real-time on the on-call calendar. If you decide not to update the shift, click Cancel.

  6. Click Save.
    The shift details are successfully updated.
    The shift details are successfully updated.