Edit an on-call shift

Edit the details of an on-call shift directly from an on-call calendar, whenever required.

Before you begin

Role required: Responder, Manager, or Administrator

Note: Only the responder who created the team, the manager of the team, or an administrator can edit a shift.

Procedure

  1. Log in to Lightstep Incident Response.
  2. On the navigation pane, select On-call teams.
    The On-call teams landing page from where you can search for a team, sort teams, or create a new team.
  3. Click the team's card whose on-call shift you want to edit.
    By default, the On-call schedule tab is selected.
    View on-call schedule.
  4. For the shift whose details you want to edit, click the Edit button that appears next to the name of the shift.
    The Edit shift section appears.
    The Edit Shift section.
  5. In the Edit shift section, modify the information, as required.
    Note: If you modify the day, date, or time of any existing shift or remove all members from a shift, all shift coverages are removed. You are prompted for confirmation for removal.
    Field Description
    Shift name Name of the shift.
    Start date Date when the shift starts.
    End date Date when the shift ends.
    Start time Time when the shift starts.
    Note: The start time mentioned in the shift details is the latest updated start time that the user entered while creating or editing the shift and it follows the schedule’s time zone even if some time zones observe Daylight Saving Time (DST). To know the impact of DST on your schedule, see Daylight saving time.
    End time Time when the shift ends.
    Note: The end time mentioned in the shift details is the latest updated end time that the user entered while creating or editing the shift and it follows the schedule’s time zone even if some time zones observe Daylight Saving Time (DST). To know the impact of DST on your schedule, see Daylight saving time.
    Days Days for which this shift is applicable.
    Rotate every

    Type of rotation that periodically changes a set of primary and backup members in a shift.

    Rotation happens between sets of primary and backup members and not between the primary and backup member of the same set. Incident Response supports only daily or weekly rotation. For weekly rotation, enter the number of weeks for which you want to rotate the members. By default, the rotation is set to be a weekly rotation.

    Members

    Primary and backup members for the shift.

    You can invite a new or existing user to the team by clicking the Invite users icon Add team member icon.. For more information on how to invite team members, see Invite users to your team. After sending the invite, a confirmation dialog box appears. On the confirmation dialog box, you can choose to auto-fill users to the current shift.

    Note: Each shift can have any number of primary members or a set of primary and backup members. If one primary member in a set has a backup, then all other sets must have a backup for their primary member. To add a backup for a primary member, select Add Backup and add the member.
    Auto fill

    Recommended primary and backup users based on the best fit for capacity.

    Auto fill lets the system recommend primary and backup users based on the best fit for capacity. For example, if you have only added the primary member for a shift, selecting Auto fill adds the backup member for that shift. Suppose you have a team of multiple members and no member is assigned as primary or backup and if you select Auto fill, all the team members are assigned as a primary or a backup member and the Auto fill option is disabled.

    When you edit a shift, the shift details appear in real-time on the on-call calendar. If you decide not to create the shift, you can cancel the shift creation by clicking the Cancel icon (Cancel icon.) that appears next to the delete icon (The Delete icon.).

  6. Click Save.
    The shift details are successfully updated.
    The shift details are successfully updated.