Edit an escalation policy
Edit the details of an escalation policy whenever required.
Before you begin
Role required: Responder, Manager, or Administrator
Note: Only the responder who created the team, the manager of the team, or an administrator can edit an escalation policy for the team.
- Log in to Incident Response.
On the navigation pane, click On-call teams.
- Click the team's card whose escalation policies you want to edit.
Click the Escalation policies tab.
- Click Edit.
- Update the details, as required.
- Optional: To add more users or responders to notify the added responder for that specific escalation level, click Add a responder.
- Optional: To add more escalation levels to the policy, click Add an escalation level.
The escalation policy is updated.