Edit an escalation policy
Edit the details of an escalation policy whenever required.
Before you begin
Role required: Responder, Manager, or Administrator
About this task
For on-call shifts at the same escalation level, notification is sent only once to any user and no duplicate notifications are sent. For example, if both the primary and backup member for a shift is the same user, an escalation notification is sent to the user only once even if the policy is set to send it to both primary and backup at the same escalation level.
- Log in to Lightstep Incident Response.
On the navigation pane, select On-call teams.
- Click the team's card whose escalation policies you want to edit.
Click the Escalation policies tab.
- Click Edit.
- Update the details, as required.
- Optional: To add more users or responders to notify the added responder for that specific escalation level, click Add a responder.
To add more escalation levels to the policy, click Add an escalation
Note: For each escalation level, the users will receive three reminders in addition to the first notification.
The escalation policy is updated.