Edit an escalation policy

Edit the details of an escalation policy whenever required.

Before you begin

Role required: Responder, Manager, or Administrator

Note: Only the responder who created the team, the manager of the team, or an administrator can edit an escalation policy for the team.

About this task

For on-call shifts at the same escalation level, notification is sent only once to any user and no duplicate notifications are sent. For example, if both the primary and backup member for a shift is the same user, an escalation notification is sent to the user only once even if the policy is set to send it to both primary and backup at the same escalation level.

Procedure

  1. Log in to Lightstep Incident Response.
  2. On the navigation pane, select On-call teams.
    The On-call teams landing page from where you can search for a team, sort teams, or create a new team.
  3. Click the team's card whose escalation policies you want to edit.
  4. Click the Escalation policies tab.
    Escalation policy is created.
  5. Click Edit.
  6. Update the details, as required.
  7. Optional: To add more users or responders to notify the added responder for that specific escalation level, click Add a responder.
  8. Optional: To add more escalation levels to the policy, click Add an escalation level.
    Note: For each escalation level, the users will receive three reminders in addition to the first notification.
  9. Click Save.
    The escalation policy is updated.
    The escalation policy is updated.