Edit an escalation policy
Edit the details of an escalation policy whenever required.
Before you begin
Role required: Responder, Manager, or Administrator
Note: Only the responder who created the team, the manager of the team, or an
administrator can edit an escalation policy for the team.
About this task
For on-call shifts at the same escalation level, notification is sent only once to any user and no duplicate notifications are sent. For example, if both the primary and backup member for a shift is the same user, an escalation notification is sent to the user only once even if the policy is set to send it to both primary and backup at the same escalation level.