Edit an escalation policy

Edit the details of an escalation policy whenever required.

Before you begin

Role required: Responder, Manager, or Administrator

Note: Only the responder who created the team, the manager of the team, or an administrator can edit an escalation policy for the team.

About this task

For on-call shifts at the same escalation level, notification is sent only once to any user and no duplicate notifications are sent. For example, if both the primary and backup member for a shift is the same user, an escalation notification is sent to the user only once even if the policy is set to send it to both primary and backup at the same escalation level.

Procedure

  1. Log in to Lightstep Incident Response.
  2. On the navigation pane, select On-call teams.
    The On-call teams landing page from where you can search for a team, sort teams, or create a new team.
  3. Click the team's card whose escalation policies you want to edit.
  4. Click the Escalation policies tab.
    Escalation policy is created.
  5. Click Edit.
  6. Update the details, as required.
  7. To customize the number of reminders that you want to receive for escalation notifications, select the number from the Number of reminders drop-down list.
    You can enable or disable the Enable reminders toggle switch as required. Even when the Enable reminders toggle switch is disabled, the user will receive one notification as per the escalation plan.
  8. Optional: To add more users or responders to notify the added responder for that specific escalation level, click Add a responder.
  9. Optional: To add more escalation levels to the policy, click Add an escalation level.
  10. Click Save.
    The escalation policy is updated.
    The escalation policy is updated.