Edit an escalation policy

Edit the details of an escalation policy whenever required.

Before you begin

Role required: Responder, Manager, or Administrator

Note: Only the responder who created the team, the manager of the team, or an administrator can edit an escalation policy for the team.

Procedure

  1. Log in to Incident Response.
  2. On the navigation pane, click On-call teams.
    The On-call teams landing page from where you can search for a team, sort teams, or create a new team.
  3. Click the team's card whose escalation policies you want to edit.
  4. Click the Escalation policies tab.
    Escalation policy is created.
  5. Click Edit.
  6. Update the details, as required.
  7. Optional: To add more users or responders to notify the added responder for that specific escalation level, click Add a responder.
  8. Optional: To add more escalation levels to the policy, click Add an escalation level.
  9. Click Save.
    The escalation policy is updated.
    The escalation policy is updated.