Edit coverage for your team member

Edit shift coverage for a team member so that someone from your team can take over the whole shift or a part of the shift.

Before you begin

Ensure that you have a coverage.

Role required: Manager or Administrator

About this task

The following people can edit coverage for a team member:
  • The team member for whom coverage is being provided
  • The team member who is providing the coverage
  • The managers of all the teams the team member is a part of
  • An administrator
Note: If shift timings are updated after you add a coverage, the coverage is not automatically adjusted to cover the new timings.

Procedure

  1. Log in to Incident Response.
  2. On the navigation pane, click On-call teams.
    The On-call teams landing page from where you can search for a team, sort teams, or create a new team.
  3. Click the team's card that has the on-call team member whose coverage you want to edit.
    By default, the On-call schedule tab is selected.
    View on-call schedule page for the team.
  4. Click an existing coverage and on the pop-up window, click Edit coverage.
    Edit coverage pop-up window.
    The Edit coverage form appears.
    The Edit coverage dialog box.
  5. On the form, edit in the fields.
    Table 1. Edit coverage dialog box
    Field Description
    Team member Team member who will cover for the shift.
    From Date and time from when the coverage starts.
    To Date and time when the coverage ends.
  6. Click Save.
    Coverage details are updated.
    Coverage details are updated.