Severity and state mappings for Dynatrace

Alert priority and resolution state mapping between Dynatrace and Incident Response.

Dynatrace alert priority mapping

Dynatrace’s alert priority is based on two fields in the payload. The fields of interest are:
  • State
  • ProblemSeverity
Dynatrace payload field Dynatrace payload value Incident Response alert priority value
ProblemSeverity AVAILABILITY P1-Critical
ERROR P2-High
PERFORMANCE P3-Moderate
RESOURCE_CONTENTION P4-Low
CUSTOM_ALERT P5-INFORMATIONAL
State RESOLVED

MERGED

Clear/0

Dynatrace resolution state mapping

The field of interest is: State

Dynatrace payload field Dynatrace payload value Incident Response alert resolution state value
State RESOLVED

MERGED

Closing
New
Note: If you require any other severity and state mappings, use the Generic webhook integration.