Severity and state mappings for Dynatrace
Alert priority and resolution state mapping between Dynatrace and Incident Response.
Dynatrace alert priority mapping
Dynatrace’s alert priority is based on two fields in the payload. The fields of interest
are:
StateProblemSeverity
| Dynatrace payload field | Dynatrace payload value | Incident Response alert priority value |
|---|---|---|
| ProblemSeverity | AVAILABILITY | P1-Critical |
| ERROR | P2-High | |
| PERFORMANCE | P3-Moderate | |
| RESOURCE_CONTENTION | P4-Low | |
| CUSTOM_ALERT | P5-INFORMATIONAL | |
| State | RESOLVED MERGED |
Clear/0 |
Dynatrace resolution state mapping
The field of interest is: State
| Dynatrace payload field | Dynatrace payload value | Incident Response alert resolution state value |
|---|---|---|
| State | RESOLVED MERGED |
Closing |
| New |
Note: If you require any other severity and state mappings, use the
Generic webhook integration.