Configure a webhook in Dynatrace

Configure webhook endpoints so that Dynatrace can use the endpoint to communicate with Incident Response.

Before you begin

Ensure you have created an account in Dynatrace.

Role required: Responder, Manager, or Administrator

About this task

Supported version: Version 1.233.

Dynatrace allows you to define specific thresholds. These thresholds determine when a deviation from baseline performance is severe enough to generate problem alerts. Defining the thresholds is essentially about adjusting the sensitivity of problem detection. You can adapt the sensitivity of anomaly detection either by deviating from automated baselines or by specifying fixed thresholds supported for Application, Services, and Database services. For the following items, sensitivity can be adapted only by specifying fixed thresholds:
  • Infrastructure
  • Plugin events
  • NAM (DC RUM) events
  • Custom alerts
Note: While this integration with a third-party product is supported, the documentation here is based upon information provided by that third-party. More current information about the operation of that third-party’s system may be available from them directly.


  1. Log in to the Dynatrace console.
    The Dynatrace console.
  2. On the navigation pane, click Settings > Integration > Problem notifications.
    The integration option in Dynatrace.
  3. Click Set up notifications.
    The Set up notification button.
  4. Click the Custom integration card.
    The Custom integration tile.
    The Set up custom integration page appears.
    The Set up custom integration page.
  5. On the Set up custom integration page, perform the following actions:
    1. In the Name field, enter a name for the integration.
    2. In the Webhook URL field, enter the webhook URL that you have already created. For more information on how to generate a webhook URL, see Create a webhook endpoint for Dynatrace.
    3. In the Custom payload field, enter the payload for the integration.

      For the payload format, see Sample alert from Dynatrace.

    4. From the Alerting profile list, select the profile or alerting rules that you have created.

      For steps to create an alerting profile, see Alerting profiles.

    5. To verify if the integration is working fine with Incident Response, click Send test notification.
    6. Click Save.