Create a team from an existing team

Duplicate a team if you want to leverage the same data, contact channels, and settings from an existing team to create a new one. You can then set up the on-call schedule and the escalation policy for that team.

Before you begin

Ensure that the team setup is complete.

Role required: Responder, Manager, or Administrator

Note: Only the responder who created the team, the manager of the team, or an administrator can duplicate a team.

Procedure

  1. Log in to Incident Response.
  2. On the navigation pane, click On-call teams.
    The On-call teams landing page from where you can search for a team, sort teams, or create a new team.
  3. On the team's card, click the more actions icon (More actions icon) and then select Duplicate.
    Duplicate a team.
    A copy of the team is created. The setup status of the team is incomplete since you need to set up the on-call schedule and the escalation policy for this team.
    Copy of the team created.