Track the volume, performance, and progress of alerts and incidents in your account.
From initial analysis and detection to resolution, reports filter by source, service, priority,
assignment group, and assignee.
Reports show trending data over time. Reports with real-time data are listed below. View trends
of important metrics on a regular schedule to analyze your overall business processes and
identify areas of improvement.
To view the Alert and Incident analytics, navigate to Analytics in the
left navigation pane.
Note: Use the maximize icon to see a graph more clearly.
Figure 1. Alert and Incident analytics
Note: You can filter the date by selecting or removing x-axis values in each
chart.
Alert and incident reports
Note: Clicking into one of the analytics bar or line graph reports drills down into the
underlying alert or incident records.
Title
Type
Description
Alerts created
Single Score
The number of alerts created in the last 24 hours.
Note: Reopened alerts are
not counted.
Alert — Time to acknowledge
Single Score
The mean time for someone to acknowledge the alert over the last 30
days.
Incidents created
Single Score
The number of incidents created in the last 24 hours.
Note: Reopened incidents
are not counted.
Incident — Time to resolve
Single Score
The mean time to close an incident over the last 30 days.
Source — Alerts per week
Spine
The number of alerts opened per week and grouped by
Source, over the last 90 days.
Service — Alerts per week
Spline chart
The number of alerts, opened per week and grouped by
Service over the last 90 days.
Service — Incidents per week
Spine chart
The number of Incidents, opened per week and grouped by
Service over the last 90 days.
Alerts — Service and Priority
Bar chart
The number of alerts, grouped by Service, and stacked
by Priority over the last 30 days.
Note: Color codes for
priority are random.
Alerts — Team and Assignee
Bar chart
The number of alerts, grouped by Assigned team, and
stacked by Assigned to over the last 30 days.
Note: Color
codes for assignees are random.
Incidents — Team and Assignee
Bar chart
The number of incidents, grouped by Assigned team, and
stacked by Assigned to over the last 30 days.
to see a graph more clearly.
