Create your team and add users to the team
Create teams to manage, design, and increase the efficiency of your business operations to meet your internal requirements. Teams are responsible for the issues which occur in their environment.
Before you begin
Role required: Responder, Manager, or Administrator
About this task
On every screen, click the "?" icon () that appears next to the page heading and access the Cookbook designed to
provide a brief understanding of the activities you can perform on that page. Within
the Cookbook, you have a link to download the Quick Start Guide that provides
condensed instructions on how to use the on-call feature.
Procedure
- Log in to Lightstep Incident Response.
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On the navigation pane, select On-call teams.
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Click Create team.
The Start with the basics form is displayed.
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On the form, fill in the fields.
Fields Description Change avatar Photo to represent your team. You can either upload a picture for your team or use a picture from the Incident Response library. Team name Name of the team. Manager Name of the team manager. Team description Responsibilities of the team. Tags Tags that help you do faster searches for your team. Members Members of the team. To add members, perform one of the following actions:
- If a user is already in Incident Response, search in the
Team members list and add
the user.Note: The list of users is visible only if you have existing users in your company.
- If you have the ServiceNow
integration enabled and want to import users from
ServiceNow enterprise
instance, perform the following actions:
- Click Import new users.
- Click the search box, select the user you want
to import, and click the + sign that appears next
to the field.
Repeat this process until you have added all the required user.
- Under Assign roles to users section, click the
choice list and select the role you want to
provide for the user.Note: You can give a different role to the user than they had in ServiceNow enterprise instance.
- Click Import <n> users, where <n> is the number of user to be imported.
Invite new team members Invite new members to the team. To add members, perform one of the following actions:
- If a user has joined the organization but is not
in Incident Response, perform the
following actions:
-
In the Team members field, enter the email addresses of the users. Separate each entry with a comma and then press Enter or click Add to list.
Note: If the user has already signed up with a specific email address and you try to invite the user using the same email address, the invitation will not be sent.A list for possible roles appears next to the email addresses. By default, the Responder role appears for all users. - For each user, select their role from the
list.Note: For an existing user, only an administrator can change the role from the user profile settings page. To know how to change user information, see Modify user information.
- Click Send Invite.
On click of Send Invite, users are added to the team. An email invitation is sent to the email addresses of each user. The users are prompted to accept the invitation to Incident Response, choose a password or sign-in with google, and set up their user profile.
-
- If a user has joined the organisation, is
invited to be a part of Incident Response but the invitation
expires:
- In the Team members
field, search for existing users or enter the
email addresses of the users. Separate each entry
with a comma and then press Enter or click
Add to list.Note: If the user has already signed up with a specific email address and you try to invite the user using the same email address, the invitation will not be sent.
- Click Send Invite.
On click of Send Invite, users are added to the team. An email invitation is resend to the email addresses of each user. The users are prompted to accept the invitation to Incident Response, choose a password or sign-in with google, and set up their user profile.
- In the Team members
field, search for existing users or enter the
email addresses of the users. Separate each entry
with a comma and then press Enter or click
Add to list.
- If a user is already in Incident Response, search in the
Team members list and add
the user.
What to do next
Click Next to set up an on-call schedule for your team.