Create your team and add users to the team

Create teams to manage, design, and increase the efficiency of your business operations to meet your internal requirements. Teams are responsible for the issues which occur in their environment.

Before you begin

Role required: Responder, Manager, or Administrator

About this task

On every screen, click the "?" icon (Cookbook option) that appears next to the page heading and access the Cookbook designed to provide a brief understanding of the activities you can perform on that page. Within the Cookbook, you have a link to download the Quick Start Guide that provides condensed instructions on how to use the on-call feature.

Procedure

  1. Log in to Lightstep Incident Response.
  2. On the navigation pane, select On-call teams.
    The On-call teams landing page from where you can search for a team, sort teams, or create a new team.
  3. Click Create team.
    The Start with the basics form is displayed.
    Set your new team up with the basics form.
  4. On the form, fill in the fields.
    Fields Description
    Change avatar Photo to represent your team. You can either upload a picture for your team or use a picture from the Incident Response library.
    Team name Name of the team.
    Manager Name of the team manager.
    Team description Responsibilities of the team.
    Tags Tags that help you do faster searches for your team.
    Members Members of the team.

    To add members, perform one of the following actions:

    • If a user is already in Incident Response, search in the Team members list and add the user.
      Note: The list of users is visible only if you have existing users in your company.
    • If you have the ServiceNow integration enabled and want to import users from ServiceNow enterprise instance, perform the following actions:
      1. Click Import new users.
      2. Click the search box, select the user you want to import, and click the + sign that appears next to the field.

        Repeat this process until you have added all the required user.

      3. Under Assign roles to users section, click the choice list and select the role you want to provide for the user.
        Note: You can give a different role to the user than they had in ServiceNow enterprise instance.
      4. Click Import <n> users, where <n> is the number of user to be imported.
    Invite new team members Invite new members to the team.

    To add members, perform one of the following actions:

    • If a user has joined the organization but is not in Incident Response, perform the following actions:

      1. In the Team members field, enter the email addresses of the users. Separate each entry with a comma and then press Enter or click Add to list.

        Note: If the user has already signed up with a specific email address and you try to invite the user using the same email address, the invitation will not be sent.
        A list for possible roles appears next to the email addresses. By default, the Responder role appears for all users.
        Invite users to join Incident Response.
      2. For each user, select their role from the list.
        Note: For an existing user, only an administrator can change the role from the user profile settings page. To know how to change user information, see Modify user information.
        Select role for each user
      3. Click Send Invite.

        On click of Send Invite, users are added to the team. An email invitation is sent to the email addresses of each user. The users are prompted to accept the invitation to Incident Response, choose a password or sign-in with google, and set up their user profile.

    • If a user has joined the organisation, is invited to be a part of Incident Response but the invitation expires:
      1. In the Team members field, search for existing users or enter the email addresses of the users. Separate each entry with a comma and then press Enter or click Add to list.
        Note: If the user has already signed up with a specific email address and you try to invite the user using the same email address, the invitation will not be sent.
        Re-invite users to join Incident Response.
      2. Click Send Invite.

        On click of Send Invite, users are added to the team. An email invitation is resend to the email addresses of each user. The users are prompted to accept the invitation to Incident Response, choose a password or sign-in with google, and set up their user profile.

What to do next

Click Next to set up an on-call schedule for your team.Added basic team details.