Create your team and add users to the team
Create teams to manage, design, and increase the efficiency of your business operations to meet your internal requirements. Teams are responsible for the issues which occur in their environment.
Before you begin
Role required: Responder, Manager, or Administrator
Procedure
- Log in to Lightstep Incident Response.
-
On the navigation pane, select On-call teams.
-
Click Create team.
The Start with the basics form is displayed.
-
On the form, fill in the fields.
Fields Description Change avatar Photo to represent your team. You can either upload a picture for your team or use a picture from the Incident Response library. Team name Name of the team. Manager Name of the team manager. Invite new team members Invite new members to the team. To add members, perform one of the following actions:
- If a user has joined the organization but is not
in Incident Response, perform the
following actions:
- Select Invite new team
members.
- In the Email field,
enter the email addresses of the users. Separate
each entry with a comma and then press Enter or
select the plus icon (
).
A list for possible roles appears next to the email addresses. By default, the Responder role appears for all users. - For each user, select their role from the
list.
- Select Send.
An email invitation is sent to the email addresses of each user. The users are prompted to accept the invitation to Incident Response, choose a password, and set up their user profile.
- Select Invite new team
members.
- If a user has joined the organisation, is
invited to be a part of Incident Response but the invitation
expires:
- Select Invite new team
members.
- In the Email field,
enter the email addresses of the users. Separate
each entry with a comma and then press Enter or
select the plus icon (
).
Note: For an already invite user, you cannot change the user role. If an user email is already signed-in, the invitation will not be resend. - Select Send.
An email invitation is resend to the email addresses of each user. The users are prompted to accept the invitation to Incident Response, choose a password, and set up their user profile.
An invitation summary pop-up window appears where you can see the number of users who are invited or re-invited as well as the failed invites.
- Select Ok.
- Select Invite new team
members.
Team members Members of the team. To add members, perform one of the following actions:
- If a user is already in Incident Response, search in the
Team members list and add
the user.Note: The list of users is visible only if you have existing users in your company.
- If you have the ServiceNow
integration enabled and want to import users from
ServiceNow enterprise
instance, perform the following actions:
- Click Import new users.
- Click the search box, select the user you want
to import, and click the + sign that appears next
to the field.
Repeat this process until you have added all the required user.
- Under Assign roles to users section, click the
choice list and select the role you want to
provide for the user.Note: You can give a different role to the user than they had in ServiceNow enterprise instance.
- Click Import <n> users, where <n> is the number of user to be imported.
Tags Tags that help you do faster searches for your team. Team description Responsibilities of the team. - If a user has joined the organization but is not
in Incident Response, perform the
following actions:
What to do next
Click Next to set up an on-call schedule for your team.