Create your team and add users to the team

Create teams to manage, design, and increase the efficiency of your business operations to meet your internal requirements. Teams are responsible for the issues which occur in their environment.

Before you begin

Role required: Responder, Manager, or Administrator


  1. Log in to Incident Response.
  2. On the navigation pane, click On-call teams.
    The On-call teams landing page from where you can search for a team, sort teams, or create a new team.
  3. Click Create a team.
    The Start with the basics form is displayed.
    Set your new team up with the basics form.
  4. On the form, fill in the fields.
    Fields Description
    Change avatar Photo to represent your team. You can either upload a picture for your team or use a picture from the Incident Response library.
    Team name Name of the team.
    Manager Name of the team manager.
    Team description Responsibilities of the team.
    Tags Tags that help you do faster searches for your team.
    Team members Members of the team.

    To add members, perform one of the following actions:

    • If a user is already in Incident Response, search in the Team members list and add the user.
    • If a user has joined the organization but is not in Incident Response, perform the following actions:
      1. Click +Invite new users.
        Invite users to join Incident Response.
      2. In the Email field, enter the email addresses of the users. Separate each entry with a comma and then press Enter or click the plus icon (Plus icon to invite users).
        A list for possible roles appears next to the email addresses. By default, the Responder role appears for all users.
        Invite users to join Incident Response.
      3. For each user, select their role from the list.
        Select role for each user
      4. Click Send.

        An email invitation is sent to the email addresses of each user. The users are prompted to accept the invitation to Incident Response, choose a password, and set up their user profile.

What to do next

Click Next to set up an on-call schedule for your team.
Added basic team details.