Create a notification channel

Use alerts to set up notification channels, and attach those channels to policies. Your selected channels provide fast and consistent ways for the right personnel to be notified about incidents.

Before you begin

Ensure you have created an alert policy and alert conditions.

Role required: Responder, Manager, or Administrator

About this task

Supported version: Agent version 1.22.0.

Note: While this integration with a third-party product is supported, the documentation here is based upon information provided by that third-party. More current information about the operation of that third-party’s system may be available from them directly.


  1. Log in to the New Relic console.
  2. Click the Alerts & AI tab.
    The Alerts & AI tab.
  3. On the navigation pane, click Notification Channels.
    The notification channels option.
  4. Click New notification channel.
    The New notification channel button.
    The Create a new notification channel form.

    The Create a new notification channel form appears.

  5. On the form, perform the following actions:
    Table 1.
    Field Action
    Select a channel type Select Webhook.The webhook option.
    Channel name Enter a name for the channel.
    Base Url Enter the webhook URL copied from Incident Response.

    For more information on how to generate a webhook URL, see Create a webhook endpoint for New Relic.

    + Add basic auth Enter your basic authentication credentials.
    + Add custom payload Select Payload type as json and paste the payload copied from Incident Response. Payload for New Relic.

    For information on the payload format, see Alert format to be configured in New Relic.

  6. Click Create channel.
  7. To verify if the integration is working fine with Incident Response, click Send a test notification.
    The test notification successful message.
    Note: response: 200 is the status code which indicates that New Relic has correctly sent the test notification to Lightstep Incident Response. If you send an empty payload in the Custom Payload section, the result might be BadRequest-400 as shown in the following image:
    BadRequest-400 result for an empty payload.
  8. Click Got it.
  9. Click Save changes.