Manually create an incident
Create an incident if you think an issue poses a serious risk and should be taken care of as soon as possible.
Before you begin
Role required: Responder, Manager, or Administrator
About this task
Only the Short Description field is required.
Procedure
- Log in to Lightstep Incident Response.
- On the left navigation pane, select Incidents.
- Select Create new incident.
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Fill in the fields on the pop-up form, as appropriate.
Table 1. Field mapping Field Description Short Description Add abbreviated description of the incident. Description Add full description of the incident. Service Select a service associated with the incident. Priority Select the priority for the incident. Choices are: - P1 - Critical
- P2 - High
- P3 - Moderate
- P4 - Low
- P5 - Informational (default)
Assigned team Select a team to work on the incident. State Choose a state for the incident. Choices are: - Open (default)
- Work in progress
- Resolved
- Closed
See Incident states for more information.
Assigned to Assign an individual to work on the incident. Opened by You. -
Select Create.
The incident is created and the new form displayed.
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Add any Supporting teams to the incident if desired.
If a primary on-call responder for that team is present, they are added to the Responder list in the Collaboration panel.
- Add any work notes in the Compose panel.
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Add an attachment related to the incident in the
Attachments panel.
using the Browse button.
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Start or join a Zoom meeting, Microsoft Teams, or Slack channel in the
Collaboration panel.
.
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Add any additional Responders or
Stakeholders using the add icon
.
You can send email updates to stakeholders to keep them informed using the Generate new update button on the Stakeholders tab. -
Select Save.
The incident appears with comments, work notes, and incident activity captured in the Incident timeline stream. For more information on incident fields, see Incident workspace.