Connect to your ServiceNow instance
Connect to your ServiceNow enterprise instance to communicate with Incident Response.
Before you begin
The Lightstep Team Bridge application must be installed on your ServiceNow enterprise instance.
Role required: Administrator
- Log in to Incident Response.
On the navigation pane, click Integrations.
- On the ServiceNow integration page, enter your enterprise ServiceNow instance URL.
When the instance is successfully verified, the Authorize button becomes available to you.
- Click Authorize.
On the ServiceNow login page, enter your ServiceNow enterprise instance admin user name and
- Click Log in.
On the connection verification page, click Allow and
close the Authentication Success window.
In the Reason for Connection field, enter the reason for
connecting with Incident Response.
- Click Request.
- Import users
- Import groups to create teams
- Import services