Connect to your ServiceNow instance

Connect to your ServiceNow enterprise instance to communicate with Incident Response.

Before you begin

The Lightstep Team Bridge application must be installed on your ServiceNow enterprise instance.

Role required: Administrator

Procedure

  1. Log in to Incident Response.
  2. On the navigation pane, click Integrations.
    The ServiceNow integration card on the Integrations page.
  3. On the ServiceNow integration page, enter your enterprise ServiceNow instance URL.
  4. Click Verify.

    When the instance is successfully verified, the Authorize button becomes available to you.

    The ServiceNow Integration page.
  5. Click Authorize.
  6. On the ServiceNow login page, enter your ServiceNow enterprise instance admin user name and password.
    The ServiceNow login page.
  7. Click Log in.
  8. On the connection verification page, click Allow and close the Authentication Success window.
    ServiceNow connection verification page.
  9. In the Reason for Connection field, enter the reason for connecting with Incident Response.
    ServiceNow Integration connection details page.
  10. Click Request.

Results

A request is created for the connection in the enterprise ServiceNow instance. On approval of the request by your enterprise instance administrator, the connection with Incident Response is created.
Note: You can check the status of the request by clicking the request ticket number, which is available on the ServiceNow integration page. Once approved, you can see the ServiceNow integration under Installed Integrations in the Integrations page.
Your integration with ServiceNow is successfully set up. You can now do the following:
  • Import users
  • Import groups to create teams
  • Import services